Generator maintenance

Do you service every brand, even generators not bought from you?

Yes. We maintain generators of any brand, whether you bought the unit from Alemtiaz or elsewhere, and whether it is a standby generator in a building or a prime unit running at a remote site. Our team works on Perkins, Cummins, Caterpillar and Kirloskar engines, as well as the brands we supply such as Eicher and Cooper, and handles the control panels and automatic transfer systems connected to them.

Alemtiaz Kuwaiti is an Ahmadi-based company that maintains and repairs diesel generators of every brand, with annual and scheduled contracts and an emergency service across Kuwait that responds within 24 hours.

What does an annual maintenance contract include?

A maintenance contract turns servicing from a reaction to breakdowns into a regular plan that protects your investment and prevents unexpected downtime. We tailor each contract to the number of generators, their running hours and the nature of the site. It normally covers:

• Scheduled periodic visits aligned with the manufacturer’s recommendations and actual running hours.
• Oil and filter changes, plus checks on coolant, belts and hoses at the right intervals.
• Battery and charging system checks, because a weak battery is one of the most common reasons a standby generator fails when it is needed.
• Load testing to confirm the generator delivers its full output, not merely that it turns over.
• Priority emergency response for contract customers, with a clear record of every visit and the work carried out.

If you do not need an annual contract, you can book a one-off scheduled service or a pre-summer inspection visit.

What should I do if my generator stops suddenly?

Call us directly on +965 2228 8082 or +965 5111 4268. Our emergency maintenance service reaches you within 24 hours, and our mobile workshop, equipped with tools and essential spare parts, comes to your site to diagnose the fault and repair it on the spot wherever possible. If the generator needs a longer repair, we can arrange a temporary solution through a replacement rental generator so your operation keeps running.

Before the technician arrives, a few details help a great deal: the generator brand and size, any error message shown on the panel, and what happened just before it stopped. This information shortens diagnosis considerably.

Which faults do you typically repair?

• Hard starting or no crank: the battery, the starter motor or a blockage in the fuel system.
• Overheating: a dirty radiator, low coolant, or a faulty water pump or fan.
• Unstable voltage or frequency: the automatic voltage regulator (AVR), the governor or unbalanced loads.
• Heavy smoke and high fuel consumption: injectors that need calibration or a clogged air filter.
• Alternator faults: winding inspection, insulation testing and alternator rewinding when the windings are damaged.
• Control panel and transfer switch faults: sensors, breakers and protection settings.

Which signs mean a generator needs urgent inspection?

Many major failures start with small signals that can be spotted early. If you notice any of the following, do not wait for the next scheduled service:

• Heavy black, white or blue smoke once the engine has settled.
• Knocking sounds, unusual vibration or a clear change in engine noise.
• Oil, fuel or coolant stains beneath the generator.
• A temperature gauge reading higher than usual, or a shutdown on a high-temperature alarm.
• Flickering lights or sensitive equipment misbehaving when running on the generator.
• A noticeable rise in fuel consumption without any increase in load.

An early inspection in these cases costs far less than repairing an engine that has stopped completely.

How often does a generator need servicing?

It depends on running hours and duty. A prime generator that runs every day needs servicing far more often than a standby unit that runs a few hours a month, yet the standby unit still needs regular test runs so it does not let you down during an outage. The table above summarises the usual intervals, and the full detail is in our article on the generator maintenance schedule. In every case, the manufacturer’s recommendations for each model remain the primary reference.

Why do generators in Kuwait need extra care?

High heat, dust and coastal humidity make Kuwait one of the toughest operating environments. Heat reduces engine output and strains the cooling system and battery, dust clogs air filters and radiators faster than usual, and humidity near the coast affects electrical connections. We therefore recommend a full inspection before summer and shorter air filter intervals on desert sites. We explain the effect of heat in our article on how heat affects generator capacity.

Where do the spare parts used in repairs come from?

We supply generator spare parts for the major brands through a dedicated department, which means our technicians do not wait long for the part they need. Before fitting any part, we explain why it needs replacing and obtain your approval.

How do I request maintenance or a service contract?

Send your request through the quotation request form or contact us by phone or WhatsApp, stating the number of generators, their brands, sizes and locations. We send the quotation within an hour during working hours, Sunday to Thursday from 8:00 am to 4:00 pm and Saturday from 10:00 am to 2:00 pm, and we respond to emergencies within 24 hours.